Everyone has some form of medical history — from past injuries to ongoing but stable conditions like asthma or diabetes. At Holidaysafe, we believe your health shouldn’t automatically mean high premiums or complicated questions. That’s why we use our own in-house medical screening system, Protectif Medical Risk Rating.
Protectif is a bespoke medical screening tool used by both our customer service centres and online quote journey. It asks clear, relevant questions about your health to help us assess your medical situation fairly and accurately — avoiding a “one-size-fits-all” approach. With over 11,000 conditions in its database, Protectif provides a more personal assessment and, where possible, a fairer premium.
The Protectif team works with specialists and medical charities to ensure the system we stays up to date with modern medicine and research.
Accurate Health Evaluation: Our questions focus on your overall wellbeing and condition stability, not just a diagnosis name — giving a fairer, more common-sense assessment for your travel insurance quote.
Medication First: Unlike other medical screening tools, Protectif starts by asking about your medication, helping to identify all conditions and ensuring nothing important is missed.
Simple Process: In order to complete your medical screening ,just enter your medications and then your conditions when prompted during your quote journey. The system will guide you through each step, and if needed, help is available via Live Chat or by contacting us between 8am–6pm (Mon–Fri) and 9am–5pm (weekends). You can also book a callback at a time that suits you.
After you’ve completed your quote, we’ll send you a summary of the questions and your answers. If anything changes medically before you travel, or you notice an error, please contact us to update your details. Please be aware that if your medical information changes, it may affect your policy which could mean:
We always appreciate your feedback as it helps us improve your experience. You told us it was frustrating not being able to edit your medical answers during a quote, so we’ve now added an Edit button — giving you more flexibility and control. We really appreciate your patience and hope this makes your quote experience smoother.
This is just the beginning — please keep sharing your thoughts to help us to continue making improvements
Holidaysafe is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN 306537. Registered Office: Suite 12, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YU. Travel Insurance Facilities Plc registered in England No. 3220410. All rights reserved. All policies offered are on a non-advised basis.
The Foreign, Commonwealth and Development Office has up-to-date advice on staying safe abroad, see gov.uk/foreign-travel-advice. FCDO Travel Advice can change so check regularly for the latest information and sign up to email alerts for your destination. For more general travel information, visit the FCDO Travel Aware website at travelaware.campaign.gov.uk.
Ɨ Please note, Holidaysafe’s online prices automatically include a 15% discount against our Customer Service Centre prices. This is discounted from our core policy price before you add any additional cost of optional extensions or additional medical premium. Discount codes cannot be used in conjunction with any other promotional offer or discount. Only one discount code may be applied per purchase.
* For full pricing, discount and reviews T&Cs please click here
