Contact Us

• Cancel or Amend Policy Dates

  You can cancel your policy online by clicking here.
  You can amend your policy dates online by clicking here.

• Customer Area

  Create your FREE account to view, download and resend your policy documents whenever, wherever!

  Customer Area

• FAQs

  If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

  FAQs

• Live Chat

  You can talk to a member of our team by clicking here. The live chat will open a new window and you’ll be connected with a member of our Customer Service team.

  Contact us via our live chat function Monday-Friday 9am-6pm

• Online Form

  Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process and someone will be in touch to answer your query.

  If you want to start a claim or have a claims query, please visit our Claims tab.

  Full Name*:

  Date of Birth:

  Postcode:

  Telephone:

  Policy No.:

  Email*:

  I want to discuss*Please selectChanging Travel DatesChanging Travel DestinationChange in HealthUpgrading my PolicyCancelling my policyQuery about my CoverOther

  Message*:

• Write To Us

  Holidaysafe Travel Insurance,
  1 Tower View,
  Kings Hill,
  West Malling,
  Kent,
  ME19 4UY

• Phone

  If you would prefer to speak to a member of the customer service team, please call 0333 005 1062 and hold the line to speak to an operator. We are open 8am-8pm Monday-Friday and 9am-5pm Saturday-Sunday (Closed on Bank Holidays, Easter Sunday and Christmas Day).

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click ‘Get a Quote’, enter your details, and the quote process will guide you through a medical declaration.

• FAQs

  If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

  FAQs

• Live Chat

  You can talk to a member of our team by clicking here. The live chat will open a new window and you’ll be connected with a member of our Customer Service team. Live chat is available 9am-6pm Mon-Fri

• Phone

  If you need to declare a change in health, or if you would prefer to speak to a member of the customer service team to declare conditions, you can call us on 0333 005 1062 and hold the line to speak to an operator. We are open 9am-6pm Monday-Friday, and weekends 9am – 5pm.  (On Bank Holidays, Easter Sunday and Christmas Day we are closed).

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

• Gadget Claims

  For all policies purchased prior to the 19th December: 

  If you need to claim for lost, stolen or damaged gadgets such as tablets, photographic equipment and mobile phones, you can start a new claim online by clicking here. Alternatively you can email tifg.tiga@taurus.gi.

  For all policies purchased on or after 20th December:

  If you need to claim for lost, stolen or damaged gadgets such as tablets and mobile phones, you can start a new claim by calling us on +44 (0) 333 999 2698.

• End Supplier Failure Claims

  If you need to make a claim for End Supplier failure, please contact IPP via Insolvency-claims@ipplondon.co.uk or call +44 (0)345 266 1872.

• All Other Claims – Claims Forms

  For all policies purchased prior to the 20th December 2021:

  To get your claim started, we’ll need you to complete a claim form – you can download a copy by visiting this page: Claims Information – Holidaysafe.

  For all policies purchased on or after 20th December 2021:

  Please use the number below and we can help you start your claims process.

• All Other Claims – Phones

  For all other claims queries, please call 0333 005 1064 and press 3 to contact the claims team. They are open 9am-5pm Monday-Friday (On Bank Holidays, Easter Sunday and Christmas Day they are closed).

• FAQs

  If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

  FAQs

• Phone

  To speak to a member of the emergency medical assistance team please call +44 (0) 333 005 1065, the team is available 24 hours a day, every day of the year.

For more details around our complaints process and submitting a complaint, please visit this page.